Frequently Asked Questions (FAQs) – Stores Zone
Welcome to our FAQ section! We’ve answered some of the most common questions to make your shopping experience smooth and worry-free.
📦 Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We provide free shipping all over Pakistan — no minimum order required.
Q: How long does delivery take?
A: Our standard delivery time is 3 to 5 working days, depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive tracking details via SMS, email, or WhatsApp.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 7 to 10-day return window after your order is delivered. Products must be unused, undamaged, and in original packaging.
Q: In what cases do you accept returns?
A: We accept returns if:
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The product is damaged, defective, or wrong
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It is unused and in original condition
Q: How do I request a return or refund?
A: Just click the WhatsApp button on our website to contact our support team directly.
🛒 Products & Categories
Q: What kind of products do you sell?
A: We offer a wide variety of high-quality products across multiple categories including:
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AirPods & Smartwatches
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Home Decor & Kitchen Items
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Beauty & Health
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Kids, Toys & Games
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And more!
Q: Are your products original and brand new?
A: Yes, all products on Stores Zone are 100% original, brand new, and quality-checked before shipping.
💳 Payments
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) across Pakistan for your convenience. Additional payment methods will be added soon.
📞 Customer Support
Q: How can I contact you?
A: You can reach us any time via:
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WhatsApp/Call: +92 332 4792102
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Email: storeszone97@gmail.com
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Or just click the WhatsApp button on our website for quick support.
Still have a question? Don’t hesitate to reach out — we’re always here to help! 😊